Merge pull request #447 from duckduckgo/tgibbs/privacy-pro-faq-update…

…-jul24

Privacy pro faq update

_docs/privacy-pro/getting-started.md

@@ -15,10 +15,10 @@ You can subscribe to Privacy Pro directly from the DuckDuckGo browser (available
 If you can’t find Privacy Pro in the Settings menu of the DuckDuckGo browser, it could be because:
 
 -   You don’t have the latest version of the DuckDuckGo browser. Try updating your browser to the most recent version.
-    -   To update your browser on Mac, from the app menu bar, go to **DuckDuckGo** > **Check for Updates...**, then click **Install Update**.
-    -   If you don’t have automatic updates set up for iOS, go to **Settings**, tap your profile icon, scroll down to DuckDuckGo, and tap **Update**.
-    -   On Android, open the Google Play Store. At the top-right, tap your profile icon. Tap **Manage Apps & Device**. If an update is available for DuckDuckGo, tap **Update**.
-    -   On Windows, go to the three dot icon below the address bar, select **About**, then click **Check for Updates**.
+    -   Mac: From the app menu bar, go to **DuckDuckGo** > **Check for Updates...**, then click **Install Update**.
+    -   iOS: If you don’t have automatic updates set up, go to **Settings**, tap your profile icon, scroll down to DuckDuckGo, and tap **Update**.
+    -   Android: Open the Google Play Store. At the top-right, tap your profile icon. Tap **Manage Apps & Device**. If an update is available for DuckDuckGo, tap **Update**.
+    -   Windows: Go to the three-dot icon below the address bar, select **About**, then click **Check for Updates**.
 -   You downloaded our browser from the iOS, Mac, or Android app store and your app store account location setting is not set to the United States, as Privacy Pro is currently only available to U.S. residents.
 -   Similarly, it may not show up if you aren’t signed in with your Apple or Google ID on your device. Subscribing via the DuckDuckGo browser for Mac, iOS, or Android requires you to be signed in on your device in order to process payments through the app store.
 
@@ -59,6 +59,23 @@ Instead of using a traditional password, DuckDuckGo Privacy Pro uses one-time pa
 
 If you’re having issues activating your device, please make sure that you’re pasting the code within the time limit stated in the email, and that you’re requesting and entering the one-time passphrase in the same browser.
 
+## What if I did not receive the one-time passphrase email to access my subscription?
+
+If you did not receive the one-time passphrase email to activate your DuckDuckGo Privacy Pro subscription on a new device, please first confirm that you have added an email address to your subscription. This can be checked with the following steps.
+
+-   On iOS or Android:
+    -   Open the DuckDuckGo browser, tap the three-dot icon to open the browser menu and go to **Settings**.
+    -   In the Privacy Pro section of Settings, select **Subscription Settings** > **Add to Another Device** > **Add Email**.
+    -   If you see your email address, you are ready to activate your subscription on another device.
+-   On Mac of Windows:
+    -   In the DuckDuckGo browser, click the three-dot icon at the top-right to open the browser menu and go to **Settings**.
+    -   Select **Privacy Pro** in the sidebar, then **Add to Another Device** > **Add Email**.
+    -   If you see your email address, you are ready to activate your subscription on another device.
+
+If you still can't find the one-time passphrase email in the inbox associated with the address shown, please check your junk or spam folders to ensure the email did not route there. Finally, try clicking **Resend**.
+
+Please let us know if you still have difficulty activating your subscription after taking the above steps.
+
 ## Can I share my subscription with friends or family?
 
 We currently don’t offer a Privacy Pro family plan or support sharing a subscription with friends or family.
@@ -67,8 +84,6 @@ We currently don’t offer a Privacy Pro family plan or support sharing a subscr
 
 Currently, Privacy Pro is a bundled subscription and there is no way to subscribe to its features individually.
 
-## I have a question not covered here, how can I get help?
-
-Please contact support at <a href="mailto:[email protected]">[email protected]</a>. If you have ideas on how to improve Privacy Pro, please share it using the Share Feedback button in the DuckDuckGo browser.
-
 {% include category-footer-nav.md %}
+
+{% include privacy-pro-contact.md %}

_docs/privacy-pro/payments.md

@@ -8,17 +8,17 @@ order: 300
 
 ## What payment methods are accepted for Privacy Pro?
 
-If you purchase Privacy Pro from our website, or from a DuckDuckGo browser downloaded from our website, we use Stripe as a payment processor. You can use a prepaid credit card to enhance your privacy when subscribing via Stripe, but only U.S. credit cards are accepted, as Privacy Pro is only available to U.S. residents.
+If you purchase Privacy Pro from our website, or from a DuckDuckGo browser downloaded from our website, we use Stripe as a payment processor. You can use a prepaid credit card to enhance your privacy when subscribing via Stripe, but only U.S. credit cards are accepted, as Privacy Pro is only available to U.S. residents. Like your searches and browsing activity, we do not store your payment info, and it cannot be tied to your activity within DuckDuckGo.
 
 If you purchase Privacy Pro from a DuckDuckGo browser downloaded from the Google Play Store or App Store, they handle the payments directly — accepting any payment method associated with your app store account. Their respective privacy policies and terms of service apply to payment processing.
 
-## How do I manage my subscription, edit my payment method, or cancel it?
+## How do I manage, upgrade, or cancel my subscription, or edit my payment method?
 
 Where you can manage or change your subscription or payment method depends on the platform on which you subscribe:
 
 -   If you subscribed via the App Store, you can manage your subscription and payment method in the App Store on an Apple device signed into your Apple account. Open the **Settings** app, search for **Subscriptions**, and then click **Privacy Pro**.
 -   If you subscribed via Google Play Store, you can manage your subscription and payment method in the Google Play Store on an Android device signed into your Google account. Open the **Google Play** app, tap your profile picture, tap **Payments and Subscriptions**, then tap **Subscriptions**, then tap **Privacy Pro**.
--   If you subscribed via our website or the DuckDuckGo browser downloaded from our website, you can manage your subscription and payment method on desktop, under **Manage Subscription** > **Change Plan or Billing**. On mobile, tap **Subscription Settings** > **Change Plan or Billing**.
+-   If you subscribed via our website or the DuckDuckGo browser downloaded from our website, you can manage your subscription and payment method on desktop, under **Manage Subscription** > **Update Plan or Cancel**. On mobile, tap **Subscription Settings** > **Update Plan or Cancel**.
 
 ## How do I check when my subscription expires?
 

_docs/privacy-pro/personal-information-removal/getting-started.md

@@ -7,7 +7,7 @@ sub_category: Personal Information Removal
 order: 100
 ---
 
-Ever tried looking yourself up online? DuckDuckGo Personal Information Removal can help find and remove your personal information, such as your name and address, from data broker sites that store and sell it, helping to combat identity theft and spam. Access to Personal Information Removal comes with a [DuckDuckGo Privacy Pro subscription]({{ site.baseurl}}/privacy-pro).
+Ever tried looking yourself up online? DuckDuckGo Personal Information Removal can help find and remove your personal information, such as your name and address, from data broker sites that store and sell it, helping to combat identity theft and spam. Access to Personal Information Removal comes with a [DuckDuckGo Privacy Pro subscription]({{ site.baseurl}}/privacy-pro). At this time, Personal Information Removal is designed to be set up and run only on one desktop device.
 
 ## How do I get Personal Information Removal?
 
@@ -25,6 +25,10 @@ After Personal Information Removal conducts its initial scan, you track the prog
 
 Data brokers collect and sell personal data, which they aggregate from public records, Internet trackers, and other sources. This information may include your name, physical address, birth date, the names of your relatives, and more. Many of these sites will display some amount of your personal information for free to anyone who searches for your name.
 
+## Can you remove personal information for a family member?
+
+Personal Information Removal is currently intended for use by only the individual Privacy Pro subscriber. Each person that wants to remove their own personal information should purchase their own Privacy Pro subscription.
+
 ## What sites does Personal Information Removal cover? {#data-broker-list}
 
 Personal Information Removal currently removes personal data from the following websites:
@@ -44,6 +48,7 @@ Personal Information Removal currently removes personal data from the following
 -   Freepeopledirectory.com
 -   Inforver.com
 -   Kwold.com
+-   Mylife.com
 -   Neighbor.report
 -   Newenglandfacts.com
 -   Officialusa.com

_docs/privacy-pro/personal-information-removal/personal-information-removal-index.md

@@ -7,7 +7,9 @@ sub_category: Personal Information Removal
 isIndex: true
 ---
 
-Ever tried looking yourself up online? DuckDuckGo Personal Information Removal can help find and remove your personal information, such as your name and address, from data broker sites that store and sell it, helping to combat identity theft and spam. Access to Personal Information Removal comes with a DuckDuckGo Privacy Pro [subscription]({{ site.baseurl }}/privacy-pro).
+Ever tried looking yourself up online? DuckDuckGo Personal Information Removal can help find and remove your personal information, such as your name and address, from data broker sites that store and sell it, helping to combat identity theft and spam. Access to Personal Information Removal comes with a DuckDuckGo Privacy Pro subscription.
+
+If you have questions regarding personally identifiable information in DuckDuckGo search results, please see [Can a search result be removed from DuckDuckGo?]({{ site.baseurl }}/results/can-a-result-be-removed)
 
 {% include category-footer-nav.md %}
 

_docs/results/can-a-result-be-removed.md

@@ -0,0 +1,20 @@
+---
+title: Can a traditional search result be removed from DuckDuckGo?
+nav_title: Can a traditional search result be removed from DuckDuckGo?
+description: How to request removal of traditional search results in DuckDuckGo.
+category: Search Results
+order: 1250
+---
+
+DuckDuckGo search results come from a combination of sources as they are a mixture of different search modules (for examples, images, news, etc.), Instant Answers (for example, definitions, calculations, etc.), and traditional links. See [this help page]({{ site.baseurl }}/results/sources/) for more information on where DuckDuckGo search results come from.
+
+As explained on that page, while most non-traditional search results come from DuckDuckGo and other sources, most traditional search results currently come from Bing. So, to request removal of traditional links that appear in search results, you will need to submit your request directly to Bing first.
+
+The links below provide next steps to complete your request with Bing:
+
+-   [Bing Removal (EU citizens)](https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.bing.com%2Fwebmaster%2Ftools%2Feu-privacy-request&data=05%7C01%7C%7Cb63af5eef59842d5fb0708dada2f1da3%7C728892a04da94114b51152f75ee3bc3d%7C1%7C0%7C638062193632248762%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=JRCtPwYibtVwWK1Jwje1FzfIUdIkOeMP4tcTfe8Vxt0%3D&reserved=0)
+-   [Bing Removal (Non-EU citizens)](https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fconcern%2Fbing&data=05%7C01%7C%7Cb63af5eef59842d5fb0708dada2f1da3%7C728892a04da94114b51152f75ee3bc3d%7C1%7C0%7C638062193632248762%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdata=BPEsANjRyjdRHnsNg3EJ9pcf%2BZ0lPIcfVKKEYICO2tY%3D&reserved=0)
+
+After completing your request with Bing, once verified, changes will automatically be reflected in DuckDuckGo search results.
+
+If you have already submitted a request to Bing and the removed links are still appearing in DuckDuckGo search results, please email [[email protected]](mailto:[email protected]), as it may indicate the result is from another source.

_includes/privacy-pro-contact.md

@@ -1,3 +1,3 @@
-###### Get More Support
+## I have a question not covered here, how can I get help?
 
-Answers to many common questions about Privacy Pro are available in our [Help Pages]({{ site.baseurl }}/privacy-pro/). If your question is not covered, please contact support at [[email protected]](mailto:[email protected]).
+Please contact support at [[email protected]](mailto:[email protected]). If you have ideas on how to improve Privacy Pro, please share it using the Share Feedback button in the DuckDuckGo browser.