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MP4 video not working on Tizen 6.5 #8802

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lucasqrib opened this issue Jul 15, 2024 · 1 comment
Open

MP4 video not working on Tizen 6.5 #8802

lucasqrib opened this issue Jul 15, 2024 · 1 comment
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needs: triage This issue needs to be reviewed

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@lucasqrib
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Description

When I tried to use the IMA SDK to play ads, I noticed that they failed to load on Tizen's TV.

Debugging a bit, I found that no MP4 works if I try to load the through a URL (E.g.: https://commondatastorage.googleapis.com/gtv-videos-bucket/sample/BigBuckBunny.mp4), but the same MP4 plays fine if I reference it as a local file (by downloading it and bundling with the code).

My TV is a 2022 model (22TV_PREMIUM3)

Code with Tizen's config:
https://github.com/lucasqrib/tizen-tv-test

Reduced test case

https://codepen.io/lucasqrib23/pen/JjQYNjO

Steps to reproduce

  1. With a valid Tizen env. set, run tizen package -t wgt
  2. then tizen install -n TizenTesting.wgt
  3. The video will fail to play after some time

Errors

VIDEOJS: ERROR: (CODE:4 MEDIA_ERR_SRC_NOT_SUPPORTED) The media could not be loaded, either because the server or network failed or because the format is not supported. gr {code: 4, message: "The media could not be loaded, either because the …rk failed or because the format is not supported."}

Error:
image

What version of Video.js are you using?

8.16.1

Video.js plugins used.

No response

What browser(s) including version(s) does this occur with?

Mozilla/5.0 (SMART-TV; LINUX; Tizen 6.5) AppleWebKit/537.36 (KHTML, like Gecko) 85.0.4183.93/6.5 TV Safari/537.36

What OS(es) and version(s) does this occur with?

Tizen 6.5

@lucasqrib lucasqrib added the needs: triage This issue needs to be reviewed label Jul 15, 2024
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