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VideoJS player not working on Opera, FireFox and Safari #8780

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anaygfg opened this issue Jun 26, 2024 · 2 comments
Open

VideoJS player not working on Opera, FireFox and Safari #8780

anaygfg opened this issue Jun 26, 2024 · 2 comments
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needs: triage This issue needs to be reviewed

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@anaygfg
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anaygfg commented Jun 26, 2024

Description

Video player is not working on Opera, Firefox and Safari. The Player shows "No compatible source was found for this media." message.
Also, In normal window video is auto played and after around 6 seconds video player breaks and this message displayed "The media playback was aborted due to a corruption problem or because the media used features your browser did not support."
Screenshot from 2024-06-26 15-38-45
On Opera
Screenshot from 2024-06-26 15-39-31
On Firefox

Reduced test case

https://videojs.com

Steps to reproduce

  1. Try to play the video on the home page.
  2. Use the browsers listed for Issue

Errors

Screenshot from 2024-06-26 15-38-45
Screenshot from 2024-06-26 15-39-31

What version of Video.js are you using?

v7.11.4

Video.js plugins used.

No response

What browser(s) including version(s) does this occur with?

Firefox 126.0.1, Opera 111.0.5168.25

What OS(es) and version(s) does this occur with?

Linux Ubuntu, Windows, MacOS, iOS

@anaygfg anaygfg added the needs: triage This issue needs to be reviewed label Jun 26, 2024
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@mister-ben
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As discussed on Slack, this video is HLS with h264 video and acc video. Some Linux distributions, including Ubuntu, do not have support for these codecs by default and you have to install them. If you do not install them and this is the only source available, there is nothing that can be played. Video.js can be given an array of sources, so it is possible to have, say, a HLS/h264/aac source for most browsers and webm/vp9/opus as fallback. Windows "N" editions or some Windows server versions may also not have these codecs by default.
It's not very plausible that these videos would not be playable on MacOS or iOS as those codecs would always be available. Were these some sort of emulated devices?

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